Customer Service fundamentals: deliver exceptional experiences

  • Author: Nadège
  • Level: Beginner
  • Study time: 1 hour
  • Quiz
  • Certificate
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What you'll learn:

Discover how to consistently deliver excellent customer experiences and build customer loyalty.

What Is Customer Service and Why Does It Matter?

Balancing Personable and Professional Customer Service

Meeting and Exceeding Customer Expectations

Meet the instructor

Nadège FARALLI

Consultant for 24 years, with a rich and diversified career in technical fields, Business Analysis, and change management. After an initial eight years' experience as a technical consultant, she specialized in Business Analysis 16 years ago, developing in-depth expertise in identifying business needs and optimizing processes.

In 2019, Nadège founded CreativeMinds, a company dedicated to supporting companies in their digital transformation and cybersecurity initiatives. She has also been certified in change management for six years, enabling her to combine her analytical and people skills to support her customers in complex strategic projects.

Passionate about education and the transmission of knowledge, Nadège is committed to making her courses accessible, practical and enriching, enabling her learners to meet digital challenges with confidence.
Patrick Jones - Course author
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