Customer Service fundamentals: deliver exceptional experiences
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Author: Nadège
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Level: Beginner
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Study time: 1 hour
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Quiz
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Certificate
What you'll learn:
What Is Customer Service and Why Does It Matter?
Balancing Personable and Professional Customer Service
Meeting and Exceeding Customer Expectations
Nadège FARALLI
In 2019, Nadège founded CreativeMinds, a company dedicated to supporting companies in their digital transformation and cybersecurity initiatives. She has also been certified in change management for six years, enabling her to combine her analytical and people skills to support her customers in complex strategic projects.
Passionate about education and the transmission of knowledge, Nadège is committed to making her courses accessible, practical and enriching, enabling her learners to meet digital challenges with confidence.